Microsoft 365 innovations for small and medium business in 2023 (2024)

Brenna Robinson,

General Manager, Microsoft 365, Small and Medium Business

We’ve been busy building new products and features for Microsoft 365—all so you can be more productive, creative and grow your customer base. From enabling payments right in the Teams app to enhancing security for your small business, we’ve covered lots of areas this year—and hope to provide even more innovations in 2024!

Expand your business

Payment request in Microsoft Teams Payments

Microsoft Teams Payments app

In May, we added the Payments app to Microsoft Teams. Getting paid for appointments, classes, and webinars becomes much easier with the Payments app—letting you easily manage and collect your funds from inside a Teams meeting.To make the app a seamless experience, we partnered with leading players in the payments space—a necessary step, since Payments combines collaboration capabilities with ecommerce. The partner support from PayPal, and Stripe mean easier interactions with customers and faster payments for you.

Find out how to get started

Microsoft Teams

In November, we expanded our support for service-oriented small businesses by adding Microsoft Bookings to Microsoft Teams Essentials. Using the Bookings app your customers can easily book a meeting with you or one of your employees, freeing you up from the routine task of scheduling. The schedule synchs for all your Teams users and integrates seamlessly with Teams to enable virtual meetings, too.

Of all the apps in the Microsoft 365 portfolio, our customers consistently identify Teams as one of its most indispensable resources once they use it for the first time. If you’re not yet a Teams user, try Microsoft Teams Essentialsnow without commitment—it's free for 30 days for all US customers.¹

We also made it easier for admins to set up Teams without having to navigate the Teams Admin Center or the Microsoft 365 Admin Center. There’s now an easy and intuitive Admin app inside Microsoft Teams that provides recommendations for your specific settings needs. You can enable or disable features or ask for Microsoft support all without leaving Teams. The app is automatically installed and available to admins in businesses with less than 25 users. This experience is being rolled out gradually to users. If you haven’t seen it yet, you can download in the Teams app store.

Unlock the power of Microsoft Teams by connecting with industry experts to get your questions answered about how to integrate Teams into your operations. Use the following links to learn more about each webinar and register.

North and South Americas, Europe time zones

January 16, 9:00 am PST: Protect and enhance meeting experience with Microsoft Teams Premium

January 17, 9:00 am PST: Empower your business with Microsoft Teams devices

January 18 9:00 am PST: Collaborate with enterprises using M365 MTO and MTMA

Boost your brand recognition

Clipchamp screenshot of video editing.

Microsoft Clipchamp

One of our exciting additions to the Microsoft 365 family in 2023 is the new Clipchamp video editor. If you’ve tried to use video editing software before and given up because the learning curve was too steep, then we challenge you to give Clipchamp a try.We designed Clipchamp with ease of use at the top of our priority list, but we didn’t skimp on functionality. It has all the basic editing tools you probably know, such as trimming, cropping, and speed control.But what sets Clipchamp apart is that you’ll be able to use these tools immediately without having to pore over manuals or deal with a lot of trial and error. Clipchamp lets you make high-quality recordings right out of the box. You’ll go from raw footage to a fully edited video smoothly and quickly. When you’re ready to level up your editing, there are more advanced features available like timeline editing and audio processing. Best of all the app is integrated with all your other Microsoft 365 apps and it will even auto-format your video for third-party delivery channels, including Facebook and YouTube.

Find out how to access Microsoft Clipchamp

Working even smarter and faster

Loop project home screenshot.

Microsoft Loop

Another exciting addition to the Microsoft 365 app family is Microsoft Loop. Think of it as an essential co-creation app, supercharged by AI. Loop keeps your work organized by bringing all the parts of your project together in one place—all while giving you and your team the flexibility to collaborate in your preferred app using Loop components. These are portable pieces of content that you can add to any other Microsoft 365 app, including Microsoft Outlook, Teams, and more. Once they’re added, they’ll keep all of your Loop updates synced inside your favorite app so there’s no need to learn another app. The Loop app is available for all Microsoft 365 Business Standard and Microsoft 365 Business Premium customers at no additional charge and you can add it on a mobile app for iOS or Android.

Microsoft Teams Phone

We’ve added useful new features to Microsoft Teams Phone. First, there’s shared calling, which allows admins to enable a group of licensed users to make and receive phone calls using a single number and calling plan. For example, a single phone number can be shared by all store personnel at a small hardware to be able to make outbound calls to customers and receive incoming calls to the same number.

We also included the reverse, namely a private line feature. This lets you set up a second phone number for a single user or group that bypasses any admins, assistants, or delegates. Think of it as a hotline for your most important calls. You can also receive alerts for protected voicemail (encrypted voicemails left by either internal or external callers.)

There’s also the new click-to-call feature, which makes it easy for customers to reach your sales and support teams directly from your web page or app. Developers can add, customize, and program the widget to connect customers to a specific Teams user, call queue, or auto attendant.

We want you to know about our promotional offer that includes both Microsoft Teams Essentials and Teams Phone with a choice of calling plans. Discover more online or visit your preferred reseller.²

Join us for an engaging and informative webinar as we delve into the world of theMicrosoft Teams Phoneand discover how it can revolutionize communication and collaboration for Small and Medium-sized Businesses (SMBs).

January 15, 9:00 am PST: Grow your business with Microsoft Teams Phone (North and South Americas, Europe time zones)

Reliable security in Microsoft 365

Microsoft Defender for Business offerings.

Microsoft Defender for Business

Cyberattacks are constantly growing more sophisticated and your security needs to keep pace.³ Traditional security layers like antivirus and antimalware just aren’t enough, which is why we enhanced Microsoft Defender for Business throughout the year.

Defender for Business now has next-gen Defender Antivirus which not only protects against known threats, but also identifies and helps protect against emerging dangers. We’ve also added post-breach technologies such as Endpoint Detection and Response, and AI powered Automated Investigation and Remediation and Automatic Attack Disruption. These technologies both detect and respond to threats.

We’ve simplified mobile security so employees using Android or iOS devices can stay secure on the go without the need for add-ons or device management. Finally, the new monthly security reports in Defender for Business make it easier to gauge your business’ security status across the entire threat landscape, including access and identity, devices, information control and apps. They also provide recommendations for outstanding issues and closing any gaps that might still be open.

Find out more on the Microsoft security web page for small and medium business.

Microsoft 365 Business Premiumbrings the Office apps, Microsoft 365 services and Teams, with a comprehensive security suite to SMBs—offering protection across identity and access with Microsoft Entra ID Plan 1 (formerly Azure AD Premium Plan 1), endpoint security with Defender for Business, protection across email, Teams, OneDrive with Defender for Office 365, data protection with Azure Information protection and device management with Microsoft Intune.

Find out more about Microsoft 365 Business Premium

Always evolving

These are just a few of the new features and capabilities we added to the Microsoft 365 platform in 2023, and we’ve already got more in the works for 2024. We are committed to providing tools that help you move your business forward. Keep current on what’s coming to Microsoft 365, by visiting the Microsoft 365 Roadmap.

Resources

• Find the right Microsoft 365 business plan for you.
• Learn more about how to set up and use your Microsoft 365 subscription and find tips and templates to help you accomplish your business tasks.
• Get free resources, tech training, and guidance to keep your business thriving and growing.
• Partners can access training resources, customer decks and deployment checklists to do more with Microsoft 365.

1. After your one-month free trial, you will be charged the applicable subscription fee. Credit card required. Cancel any time to stop future charges.
2. The discount offer is available to new and existing customers who license a 12-month Microsoft Teams Essentials and Microsoft Teams Phone bundle (with or without a Microsoft Teams calling plan) through Direct and CSP direct channels between July 17, 2023, and January 17, 2024. This promotion is valid in the United States, Canada, and the United Kingdom. This annual subscription automatically renews and is subject to recurring billing at the regular price and selected term. Customers can cancel at any time to stop future charges. Microsoft reserves the right to cancel, change, or suspend this offer at any time without notice.
3. 82 percent of ransomware attacks target small businesses perThe Devastating Impact of Ransomware Attacks on Small Businessesand cost of cybercrimesto small businesses reached $2.4 billion worldwide in 2021 perAccelerating Our Economy Through Better Security: Helping America’s Small Businesses Address Cyber T...May 2, 2023.